When will my order ship?
What is your shipping policy?
Do you have a physical store location?
Sponsorship Info
I placed a pre-order when will it ship?
FAQs
Pre-Order Help
Shipping updates are also listed below the pre-order button on the product page of the item(s) you purchased.
See the Photo Example Below
Yes, you can cancel your pre-order. Please note that a 5% cancellation fee will be applied to all order cancellations, including pre-orders. This fee covers the costs associated with processing the original payment and restocking the items.
Instead of canceling your order, if you would like to exchange it for a different item of equal or greater value, we will waive the 5% cancellation fee.
To proceed with the cancellation or exchange, please reach out to our customer support team.
For more information please refer to our Returns/Cancellations/Pre-Orders Policy.
Order Help
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please log into your account on the website using the email associated with your order and open a return request.
For more information, please refer to our Return/Cancel/Pre-Order Policy for further instructions.
To process a return, please log into your account using the email address associated with your order on our website. Once logged in you can access the return portal to submit your request.
See instructions on where to log in below:
Please note: If the product was ordered incorrectly or if the order was placed by mistake, you will be responsible for the return shipping costs. Once the item is returned, a refund will be issued, minus the original shipping charges.
For more information, please refer to our Return/Cancel/Pre-Order Policy.
Why Am I being asked to verify? Most likely it's because of a shipping / billing address mismatch or some other reason that is typically associated with fraudulent orders which has been flagged by our system.
We understand that this additional step may be inconvenient, and we sincerely appreciate your understanding and cooperation in helping us maintain the highest level of security for all of our customers.
Please rest assured that all the information you provide will be treated with the utmost confidentiality and used solely for verification purposes. If you prefer, you may cover or mask any sensitive information not related to the billing address and photo. Once we receive the requested information and verify your order, we will proceed with processing and shipping of your items.
Read our Fraud Prevention policy here
If you have received an email from us requesting verification for your order, and have responded with the requested information, your order is likely verified. Once we receive the required verification, we will ensure that your order is processed and ready to ship as soon as we have the necessary items in stock.
Should you need confirmation for your specific case, you can always reach out to our customer support team with your order number, and they will be happy to assist you with updating the status of your order verification.
On occasions where you receive only part of your order or if there are parts missing, we ask you to reach out to us. If the missing items were due to them being on pre-order, rest assured that they will be sent to you as soon as we receive them. We appreciate your patience in this matter and will provide updates as soon as the items are ready to ship.
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
We acknowledge the importance of managing shipping costs effectively.
If you've placed multiple orders with us, we can combine them into a single shipment. This can significantly reduce your shipping costs. Once combined, we will also refund the shipping fees from one of the orders.
Important considerations:
- Orders must be placed within a reasonable timeframe for us to combine them. Please contact us as soon as possible to ensure we can still combine your orders.
- Only orders that have not yet been processed or shipped can be combined. If one or more of your orders has already shipped, they may not be eligible for combining.
- Shipping fees from the refunded order will be credited to your original payment method.
To request this service, please reach out to us at [email protected] or via our live chat on the site. Be sure to provide the order numbers you'd like combined.
Once we have received and processed your return, we will promptly initiate your refund.
Refund Timeframe:
- Please allow 3-5 business days for the refund to be reflected in your original payment method.
- Unfortunately, we cannot change the payment method for your refund. It will be processed back to the original method used at checkout.
For Orders Shipped Directly from the Manufacturer:
- If your order contains items that were shipped directly from the manufacturer, there may be an additional delay of 1-2 business days due to timezone differences or shipping logistics.
We strive to process all returns and refunds as quickly as possible, and we appreciate your understanding. If you have any questions or need further assistance, please don’t hesitate to contact us.
Earn Pit Points with Every Purchase & Redeem for Discounts!
Start earning Pit Points on every order and unlock exclusive discounts on future purchases. Here’s how you can rack up points:
- Place an Order – Earn 1 Pit Point for every $1 spent
- Review a Product – Earn 200 Pit Points
- Follow @apexsimracing on TikTok – Earn 50 Pit Points
- Like @apexsimracing on Facebook – Earn 50 Pit Points
- Follow @apexsimracing on X (Twitter) – Earn 50 Pit Points
- Follow @apexsimracing on Instagram – Earn 50 Pit Points
- Share on Facebook – Earn 50 Pit Points
- Share on X (Twitter) – Earn 50 Pit Points
- Birthday Reward – Celebrate with 500 Pit Points!
Sign up and start earning today and fuel your sim racing experience with great rewards! 🚀 🏁
Please allow up to 24 hours for your points to be added in your account.
Shipping & Tracking
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to [24 hours] for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
Week Day Orders: Orders for in-stock items placed before 2 PM EST from Monday to Friday typically ship the same day.
If your order requires verification, it will not be shipped until the verification process is complete. You will receive an email from us requesting the necessary verification.
Weekend Orders: Orders placed after 12 PM EST on Friday, as well as any orders placed on Saturday or Sunday, will be shipped on Monday.
Holiday Orders: Any in-stock order placed on a holiday will ship the following business day.
Apex Sim Racing products: including button boxes, dashes, and DDUs, typically take 5-7 days to ship as they are hand-built in-house.
Pre-Orders: Pre-ordered items will ship as soon as they become available. Please refer to the product page for the latest stock updates. [See photo below for update location]
Restock Date Location - If it is not updated, please reach out to your customer support
Please reach out to our customer support team if you have a question about current stock on an item.
We ship all orders from our Warehouse located at 1091 Bristol Rd STE 2 Mountainside, New Jersey, USA.
Orders may be picked up at this location by appointment only. If you are local and would like to pick up your order, select pickup at check and contact us to set up an appointment for pick up
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the shipping carrier.
If you need additional assistance, please contact our team.
We do ship to most countries. However, there are some brands that we can only ship within North America
Brands that ship Worldwide
Apex Sim Racing
Cube Controls
All Other brands are North America Only
Why Was My Order Shipped with a Different Carrier?
At Apex Sim Racing, we strive to process and ship your orders as quickly as possible. While we do our best to accommodate the carrier you selected at checkout, there are certain situations where we may need to use a different shipping carrier to ensure faster and more reliable delivery.
Reasons Why Your Order May Have Shipped with a Different Carrier
1. Carrier Pickup Had Already Occurred
Sometimes, the shipping carrier you selected may have already picked up for the day by the time your order is ready to go. Rather than delaying your shipment until the next pickup, we may opt to ship it with another carrier that allows us to get your package out the door sooner.
2. Faster Shipping at the Same Price
We constantly monitor shipping speeds and costs to provide the best possible service. If another carrier offers a faster delivery timeframe, we may choose that carrier to get your order to you sooner than expected.
3. Ensuring the Quickest and Most Reliable Delivery
At Apex Sim Racing, we reserve the right to choose the best shipping carrier for your order. Our goal is to ensure that your package arrives as quickly and safely as possible, using the most efficient shipping method available.
What If I Have Concerns About My Shipment?
If you have any questions about your order's shipping method or tracking, feel free to reach out to our customer support team. We're always happy to assist you and ensure you have the best experience possible.
Brand Help
If you encounter an issue with an Apex Sim Racing product, please reach out to our customer support team by submitting a ticket. Include as much detail about the problem as you can, and if possible, attach photos and videos to illustrate the issue. Also, share any steps you've already taken in an attempt to resolve the problem. This information will help us assist you more effectively.
Please submit a ticket on The Simagic Official Discord Page.
If you need further assistance please contact our customer service team.
Please view the Moza Racing knowledge base.
If you need further support please submit a ticket with Moza Racing Support.
If you need further assistance please contact our customer support team.
Please View the Cube Controls knowledge base.
If you need further support please submit a ticket with Cube Controls Support.
If you need further assistance please contact our customer support team.
If your Moza bundle is not working after a hiatus, we suggest visiting the Moza Racing Knowledge Base for support and attempting to update the product, software, or firmware as needed. If these resources do not help, we encourage you to submit a support ticket directly with Moza Racing Support for specialized assistance.
When comparing different versions of our products, such as the Button Box Mount V1 versus V2, you can expect differences in design and included hardware. For details on specific differences, we encourage you to look at the descriptions provided on our website or to contact us for further clarification.
Product Help
This setup will work for GT3R and PCW DDU as well just upload the correct Led Profile for the device
We program the toggle this way so that it will work with all games. Most sims do not like the latching on off toggle, So we program it to act as a momentary switch so that it will work in the most games.
To mount a non-Simagic wheel to your Simagic Alpha wheel base, you'll need to follow these general steps.
- Simagic Quick Release Adapter: Choose between 50mm and 70mm PCD depending on the wheel.
- Screws/Bolts: Ensure you have the correct size screws or bolts that fit both the wheel and the adapter.
- Hex Keys/Wrenches: Appropriate sizes to tighten screws or bolts. (Typically m5 bolts and 3mm Hex Key)
Mount Quick Release Adapter:
- Attach the quick release adapter to the non-Simagic wheel. Align the bolt holes and securely fasten the adapter to the wheel using the appropriate screws or bolts.
Package Contents:
- R5 Wheel Base ×1
- ES Steering Wheel ×1
- SR-P Lite Pedals (No Clutch) ×1
- R5 Table Clamp ×1
- 15° Desktop Mounting Clip ×1
- Power Supply ×1
- Power Cord (AC cable 1.5m & DC cable 1.8m) ×1
- USB Cable (1.8m) ×1
- Type A to Type B USB Cable (1.8m) ×1
Mounting Hardware:
- M4×10 Socket Screws ×12
- M6×20 Socket Head Screws ×2
- M8 Nuts ×3
- M6×12 Socket Head Screws ×4
- M8×12 Hexagonal Screws ×3
Tools & Accessories:
- Pedal Fixed Rubber Columns ×2
- 2.5mm Hexagonal Wrench ×1
- 5mm Hexagonal Wrench ×1
- 7mm Open-End Wrench ×1
Product Compatibility
Please review the chart below for Moza Racing R3 Wheel base Compatability

WE NEED TO ADD THE WHEELBASES THAT THIS SOLUTION WILL WORK FOR
If you're concerned about mounting a dash to your rig due to the wheel deck design, here's a potential solution using spacers to clear the deck.
Step 1: Confirm Your Wheelbase / Wheel Base Mount
Before proceeding, please confirm which wheelbase you’re using. Different wheelbases may require different mounting approaches, and we want to ensure that this solution will work for your setup.
Step 2: Use the Appropriate Spacers
To adapt the dash to your setup, you can use 10mm spacers as shown in the image below:
In this example (ASR6):
- 10mm Spacer: Provides the necessary clearance to ensure the mount sits flush.
- 6mm Wheelbase Mount: Needs to be taken into consideration for the bolt size.
- 10mm into Wheelbase: This depth is required for secure mounting.
- M8 x 35mm Bolt: This should be used to secure everything together.
These components should allow the dash to be mounted flush with your rig, clearing the wheel deck and ensuring a secure fit while keeping the wheelbase and dash properly aligned.
Additional Considerations:
- Dash Width: The dashes are 24 inches wide, except for Fanatec Club Sport, CSL Elite, and Thrustmaster versions. Be sure to check the clearance of the uprights of the dash to ensure a proper fit.
- Mounting Holes: Confirm if your wheelbase has a through mounting hole (like Simucube, where the bolt can go through without limiting the length) or a limited depth hole (like Simagic, where the bolt cannot go through completely). This will affect the bolt length you need to use.
Dash are 24 inches wide (except for Fanatec Club Sport, CSL Elite, and Thrustmaster versions) Be sure to check clearance of uprights of dash
Confirm if your wheelbase has a through mounting hole (where bolt can go through not limiting length of bolt) (Simucube) Or a limited depth hole (Simagic) where the bolt cant go through
Currently only The GT NEO is compatible with 3rd party wheel bases with the use of the Mag Link Cable. All other Simagic wheels require a Simagic wheel base to function properly
* Please note Fanatec wheel bases will also require the Fanatec podium hub or a 3rd party adaptor so that you will get FFB
FSR, KS, TSW wheels are compatible with 3rd party wheel bases using the Moza Racing Universal Hub. This hub converts these wheels to USB so that you can connect directly to your PC.
* Please note Fanatec wheel bases will also require the Fanatec podium hub or a 3rd party adaptor so that you will get FFB
Yes, you can run other manufacturers' wheels on Simagic and Moza Racing wheel bases, but compatibility depends on the quick release system and electronics. Here’s a breakdown:
1. Using Third-Party Wheels on Simagic / Moza Bases
- Mechanical Compatibility: Both Simagic and Moza use their proprietary quick-release systems. To attach third-party wheels, you will need the brands quick release.
- Electronics Compatibility: USB-powered wheels (like Cube Controls) can work independently if connected directly to your PC. Via USB / Bluetooth
2. Quick Release
- For Simagic: You can use a Simagic QR and a third-party USB-based wheel that connects directly to your PC.
- For Moza Racing: You can use a Moza Racing QR and a third-party USB-based wheel that connects directly to your PC.
3. Recommended Wheels for Easy Compatibility
- Simagic Wheels: Work natively on Simagic bases.
- Moza Wheels: Work natively on Moza bases.
- USB Wheels (e.g., Cube Controls): Work on both Simagic and Moza bases but require separate PC connection. via USB or Bluetooth (Depending on what the wheel offers)
Other Questions
We currently do not have Simagic Alpha power supplies in stock. For immediate assistance with a replacement power supply, we recommend that you submit a support ticket with Simagic directly through their Discord page.
Sponsorship Requests – How to Get Involved with Apex Sim Racing
At Apex Sim Racing, we’re passionate about supporting the sim racing community, and we love hearing from talented racers and content creators interested in working with us. However, due to the high volume of sponsorship requests we receive, we are unable to accommodate every request. That said, we offer a fantastic alternative through our affiliate program.
How to Get Involved:
1. Explore Our Affiliate Program:
Our affiliate program is designed for creators and racers to get involved with Apex Sim Racing, even if a formal sponsorship isn’t possible. By joining our program, you can earn commissions for promoting our products and sharing your passion for sim racing with your audience.
Learn more and sign up here: https://www.apexsimracing.com/pages/apex-sim-racing-affiliates
2. Benefits of the Affiliate Program:
- Earn Commissions: Make money by promoting Apex Sim Racing products through your content or social media.
- Exclusive Promotions: Gain access to special offers and promotions available only to affiliates.
- Marketing Resources: Receive helpful tools and resources to engage your audience effectively.
3. Why We Can’t Sponsor Everyone:
While we’d love to sponsor every talented sim racer and creator, we have limited resources to offer direct sponsorships. Our affiliate program allows us to connect with many more individuals and help them earn rewards while promoting the sport we all love.
What Happens After You Apply?
Once you apply for our affiliate program, you’ll receive an approval notification, along with instructions on how to get started. From there, you’ll have the opportunity to track your earnings, access promotional materials, and start growing with Apex Sim Racing.
Still Have Questions?
If you have any further questions about sponsorships, the affiliate program, or how you can get involved, feel free to reach out to our support team at [email protected]
We’re excited to see how you can help grow the sim racing community alongside us!
At Apex Sim Racing, we want to make it easy for you to use your store credit toward your next purchase. Follow the steps below to apply your store credit during checkout:
Step 1: Access Your Account
- Visit our website at Apex Sim Racing.
- Click on the "Account" icon located in the top-right corner of the homepage.
- Log in to your account using your registered email and password.
- Once logged in, you’ll see your available store credit displayed in your account dashboard.
Step 2: Add Items to Your Cart
- Browse the store and add the items you wish to purchase to your cart.
- Once you’ve added all desired items, click on the cart icon to review your order.
Step 3: Apply Store Credit at Checkout
- Proceed to checkout by clicking the "Checkout" button.
- On the payment screen, look for the "Apply Store Credit" option listed under payment options.
- The total amount of your order will be updated to reflect the applied credit.
Important Notes:
- Store credit can only be used for purchases made through your registered account.
- Store credit cannot be combined with certain promotions or discounts unless explicitly stated.
- If your store credit exceeds the total cost of your order, the remaining balance will remain in your account for future use.
Currently, only the Moza Racing R3 Xbox bundle is compatible with Xbox.
However you may also use the Moza Racing ESX wheel with any of their other wheel bases (R5, R9, R12, R16, R21) for Xbox compatibility as well
Their are some 3rd party adaptors on the market that Can make Simagic / Moza Racing Compatible with PS5 but we have not tested them
The T-nuts we provide are twist-in style. When inserting them into the channel, ensure they rotate and lock into place properly.
To do this, thread the T-nut just enough onto the M4 bolt so that it has enough length in the slot to twist and secure itself.
Here’s a quick video demonstration: https://youtu.be/_kZTA5S2jWY?t=22
Get support
- Contact usSubmit a ticket using our contact form. We Will respond as soon as possible
- Chat with usContact us via chat!