Can I change my shipping address after placing an order?Updated 11 minutes ago

es, in most cases. The sooner you let us know, the easier it is to fix.

If your order has not shipped yet

Your order number (for example, ASR12345)
The full, correct shipping address

One-time verification

For your protection, every address change after an order is placed requires a one-time verification. We’ll send you a secure link from our verification partner, FraudJudge, to confirm the request is genuinely from you.

It only takes a minute and you only ever have to do it once. The email is legitimate, so if it lands in spam it’s safe to open. Address changes are one of the most common signs of a compromised account, and this is how we make sure nobody redirects your order but you.

Once you’re verified we update the address, confirm the change with you and carry on with processing and shipment. If verification isn’t completed, the order stays on hold rather than shipping to an unconfirmed address.

If your order has already shipped

Once a package is with the carrier we can no longer change the address in our system, but we can contact the carrier, for example FedEx or UPS, to request an address correction or redirect. You can also contact the carrier directly using your tracking number. Many carriers let you redirect a package or hold it for pickup at a nearby location.

Please note that address corrections after shipment are up to the carrier and aren’t always possible.

Switching from local pickup to shipping

If you chose local pickup and would rather have your order shipped, send us your shipping address and we’ll take care of it. This also goes through the same one-time verification.

Tip

We ship to the address entered at checkout. If you have an old address saved in your account, double-check it before placing your order.

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