My order arrived damaged. What should I do?Updated 8 minutes ago

We're sorry your gear didn't arrive in perfect shape. Here's how to get it resolved as quickly as possible.

Step 1: Keep everything

Don't throw away the shipping box, packing material, or the damaged item. The carrier may need them to process a claim.

Step 2: Take photos

• The outside of the shipping box, showing any damage
• The shipping label
• The damaged item, close up

Step 3: Contact us

Email [email protected] (or reach us by chat, text, or phone at 888-411-APEX) with your order number, a short description of the damage, and your photos.

What happens next

We'll review your photos and let you know the options, such as a replacement or a return. When an item is damaged in transit, we file a claim with the carrier for you.

Shipping protection

We offer optional shipping protection at checkout. Unlike standard carrier insurance, it covers damage in transit, lost packages, and packages stolen after delivery. Carrier claims (for example, with FedEx or UPS) can take weeks, so shipping protection is the fastest way to get a damaged order resolved.

Cosmetic marks

For minor surface marks, try gently wiping the area with a slightly damp microfiber cloth first. If the mark remains, send us a photo and we'll take it from there.