📦 What to Do If Your Package Was Marked as Delivered but Not Received

If your tracking info shows that your package was delivered, but you haven’t received it, here are a few steps to take before moving forward:

✅ First, Check the Following:

• Look around your property: Carriers may leave packages in secure or hidden locations (behind planters, fences, etc.).

• Ask neighbors or building management: It’s possible someone accepted the package on your behalf.

• Verify your shipping address: Double-check the address on your order confirmation email to ensure it was entered correctly.

• Wait a bit longer: Occasionally, carriers mark packages as “delivered” a few hours before actual delivery. It may still arrive shortly.

📬 Still Can’t Find It?

If your package still hasn’t arrived after completing the steps above, we recommend reaching out directly to the shipping carrier and filing a lost package report.

If the carrier’s investigation is closed and the package still hasn’t been recovered, the next step is to file a non-emergency police report.

🛡️ How to File a Non-Emergency Police Report for a Missing Package

If the carrier (e.g., FedEx, UPS) has marked your package as delivered but you're unable to locate it, and they’ve closed their investigation with no resolution, we may require a police report to proceed with a refund or replacement.

Here’s how to file one:

📍 Step 1: Contact Your Local Police Department

You can typically file a non-emergency report in one of two ways:

• Online: Many departments offer online reporting. Search “[Your City] police department online report” to get started.

• By Phone: Call your local police department’s non-emergency number, which can usually be found on their official website.

⚠️ Do not call 911 — this is not an emergency.

📞 What to Say When Filing the Report

When speaking with an officer or filling out the form, be sure to include:

• That you’re filing a non-emergency report for a potentially stolen package

• The date and time it was marked as delivered (e.g., July 19 at 12:49 PM)

• That the package was never received

• That the carrier has closed their investigation without resolution

• That the retailer (Apex Sim Racing) has requested a report to issue a refund or replacement

✅ What to Request

Make sure you obtain the following from the officer or online form:

• A case or report number

• A copy of the report (digital or printed)

• An estimated timeline for when the report will be available, if not immediate

📩 Next Steps

Once you have both the case number and the police report, please email them to our support team at [info@apexsimracing.com] or reply directly to your original support ticket.

As soon as we receive them, we’ll proceed with your refund or replacement.

🔄 Out of stock items will be handled on a case-by-case basis, and we’ll keep you updated on availability.

❓Need Additional Help?

If you're unsure how to file the report or run into any issues along the way, please don’t hesitate to reach out to our team. We're here to help.