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Apex Sim Racing

<h3 id="support-hours">Support hours</h3><p><strong>Monday to Friday, 9am to 4pm EST.</strong> If you contact us on a weekend or holiday, we&apos;ll reply on the next business day.</p><h3 id="ways-to-reach-us">Ways to reach us</h3><ul><li><strong>Email:</strong> <a href="mailto:info@apexsimracing.com">info@apexsimracing.com</a></li><li><strong>Phone:</strong> 888-411-APEX</li><li><strong>Text:</strong> you can text the same number</li><li><strong>Live chat:</strong> on our website</li></ul><h3 id="get-a-faster-answer">Get a faster answer</h3><p>Include these in your first message:</p><ul><li>Your order number (for example, ASR12345)</li><li>A short description of the issue</li><li>Photos or a short video, for product or shipping problems</li></ul><h3 id="need-help-choosing-gear">Need help choosing gear?</h3><p>We&apos;re happy to help you pick the right wheelbase, pedals, cockpit, or bundle for your setup. Send us what you race, your platform (PC or console), and your budget, and we&apos;ll recommend options.</p><h3 id="visiting-in-person">Visiting in person</h3><p>Our showroom in Mountainside, NJ is open by appointment only. See <a href="/en-US/where-is-your-physical-store-located-2355800">Where is your physical store located?</a></p>

Our support team is available Monday to Friday, 9am to 4pm EST, by email, chat, text, and phone. Messages sent on weekends are answered the next business day.

How do I contact support, and what are your hours?

Order Help

When will my pre-order ship?

Can I cancel my pre-order?

How can I find out when the Moza AB9 will be back in stock?

Where is your physical store located?

When will an out-of-stock item be back in stock?

Pre-Order Help

How do I cancel my order?

How do I return my order?

Why does my order need to been verified?

How can I check if my order has been verified?

What should I do if I receive only part of my order or if parts are missing?

How do I apply promo/discount codes?

Can I combine multiple orders to reduce shipping costs?

When will I get my refund?

Pit Pass Rewards

What is your Phone Number

What forms of payment do you accept?

Do you offer price matching?

Can I hold an item for purchase later?

Will tariffs affect the price of my pre-order?

Can I add, remove, or change items in my order?

I received the wrong item. What should I do?

I received a defective product. What should I do?

I’ve changed my mind. Can I change or return my order?

How do I track my order?

When Will My Order Ship?

Where do you ship from?

My order was marked delivered but it’s not here.

Do you ship worldwide?

Which Carrier Was My Order Shipped With?

Can I change my shipping address after placing an order?

My order arrived damaged. What should I do?

Why was I charged customs or import fees on my international order?

Shipping & Tracking

I have a issue with an Apex Sim Racing Product?

I have a issue with an Simagic Product?

I have an issue with a Moza Racing Product?

I have an issue with a Cube Controls Product?

What should I do if my Moza bundle is not functioning

How can I differentiate between two versions of a button box mount?

Brand Help

How Do I connect my Apex Sim Racing LED Eyebrows In Simhub?

What should I do if the main ignition toggle on my button box is not working as ON - OFF?

How do I mount a non simagic wheel to my simagic alpha wheel base?

What is included with the Moza Racing R5 Bundle?

Simagic Alpha vs Alpha EVO: Which One’s Right for You?

Simagic P1000 vs P2000: Which One's Right for You?

My Moza Racing Steering Wheel paddles stopped working

Product Help

Moza R3 Xbox / PC Game Compatibility list

Is The Apex Sim Racing Dash Board Compatible with my Wheelbase / Mount?

Which Simagic wheels are compatible with 3rd Party wheel bases?

Which Moza Racing wheels are compatible with 3rd Party wheel bases?

Can you run other manufacturers wheels on the Simagic / Moza Racing Wheel Bases

Is the Cube Control GT Zero Rim compatible with the button box from a Moza CS V2 Wheel?

How do I contact support, and what are your hours?Updated 23 minutes ago

Support hours

Ways to reach us

Get a faster answer

Need help choosing gear?

Visiting in person