Order Help
How do I cancel my order?
You can cancel your order directly from your order confirmation email, or by contacting our Customer Support team at [email protected]. Please include your order number and the reason for your cancellation request. Orders can only be canceled be
How do I return my order?
US customers. Start your return through our returns portal: https://www.apexsimracing.com/apps/redo/returns-portal/login. You'll need your order number and the email address used on the order. Once submitted, we'll review and send you an RMA number a
Why does my order need to been verified?
Why Am I being asked to verify? Most likely it's because of a shipping / billing address mismatch or some other reason that is typically associated with fraudulent orders which has been flagged by our system. We understand that this additional step m
How can I check if my order has been verified?
If you have received an email from us requesting verification for your order, and have responded with the requested information, your order is likely verified. Once we receive the required verification, we will ensure that your order is processed and
What should I do if I receive only part of my order or if parts are missing?
On occasions where you receive only part of your order or if there are parts missing, we ask you to reach out to us. If the missing items were due to them being on pre-order, rest assured that they will be sent to you as soon as we receive them. We a
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Can I combine multiple orders to reduce shipping costs?
We acknowledge the importance of managing shipping costs effectively. If you've placed multiple orders with us, we can combine them into a single shipment. This can significantly reduce your shipping costs. Once combined, we will also refund the ship
When will I get my refund?
Once we have received and processed your return, we will promptly initiate your refund. Refund Timeframe:. For Orders Shipped Directly from the Manufacturer:. We strive to process all returns and refunds as quickly as possible, and we appreciate your
Pit Pass Rewards
Earn Pit Points with Every Purchase & Redeem for Discounts!. Visit our dedicated page explaining how the program works here - https://www.apexsimracing.com/pages/pit-pass-rewards
What is your Phone Number
Our Phone Number is 888-411-APEXWe are available Monday - Friday 9am - 4pm
What forms of payment do you accept?
When you're ready to upgrade your sim racing setup, the last thing you want is to be stuck at checkout wondering if we take your preferred payment method. Don’t worry—we’ve got you covered! At Apex Sim Racing, we make it easy for you to pay with a va
Do you offer price matching?
Yes we do. View here for more info about or price matching policy https://www.apexsimracing.com/pages/price-match-policy
Can I hold an item for purchase later?
We are unable to hold specific items as they operate on a first-come, first-served basis. To secure your desired product, it is recommended to purchase it as soon as possible as a pre order, especially since our stock can move quickly. Feel free to r
Will tariffs affect the price of my pre-order?
Apex Sim Racing will make every reasonable effort to honor pre-order pricing for all customers. However, due to market conditions and supplier constraints, final pricing may be subject to change and is outside of our direct control.