I received a defective product. What should I do?Updated 17 minutes ago

Please contact us before sending anything back. Most issues we see turn out to be a setting, a firmware version, a cable or a mounting problem, and we can usually get you racing again the same day without a return.

Start here

Email [email protected] or call or text 1-888-411-APEX with:

• Your order number
• What the product is doing, and what it should be doing
• When it started
• A short photo or video of the issue if you can take one
• The serial number if the product has one

What happens next

Our team will work through troubleshooting with you first. If we can’t resolve it, we take it to the manufacturer directly. They often have additional diagnostic steps that aren’t published anywhere, and in many cases that is what solves it.

If the product does need replacing, we handle the approval with the manufacturer on your behalf. Once it’s approved we send you return instructions and a shipping label where applicable, along with details of your replacement.

Please don’t ship anything back before we’ve asked you to

Returns that arrive without an approved return slow things down considerably. We can’t match an unexpected parcel to your order, the manufacturer won’t process a claim without their approval on file, and you may have paid to ship something that could have been fixed in a few minutes.

Warranty

Products sold by Apex Sim Racing carry the full manufacturer warranty. We are an authorized US dealer for every brand we stock, so your claim is handled by us directly rather than you dealing with an overseas manufacturer.