I received the wrong item. What should I do?Updated 23 minutes ago

We're sorry about the mix-up, and we'll make it right quickly.

Step 1: Contact us

Email [email protected] (or reach us by chat, text, or phone at 888-411-APEX) with:

• Your order number
• A photo of the item you received, including any labels or part numbers
• The item you expected to receive

Step 2: We ship the correct item

Once we confirm the error, we'll send the correct item out as soon as possible and email you the tracking number. You won't be charged again.

Step 3: Returning the wrong item

If we need the incorrect item back, we'll email you a prepaid return label. Please don't ship anything back until you receive it. In some cases we may tell you there's no need to return it.

Before you reach out

• Check for multiple boxes or parts. Some products ship in several packages, or include extra components that look different from what you expected (for example, a secondary circuit board).
• Check where you ordered. If you bought from another retailer, please contact them directly. We can only help with orders placed with Apex Sim Racing (order numbers starting with ASR).