How do I return my order?Updated 2 months ago

US customers

Start your return through our returns portal: https://www.apexsimracing.com/apps/redo/returns-portal/login

You'll need your order number and the email address used on the order. Once submitted, we'll review and send you an RMA number along with return instructions.

International customers

Our returns portal is available to US customers only. Please email [email protected] with your order number and the reason for return, and we'll send you instructions and an RMA number.

Please note that international return shipping is the customer's responsibility, and any customs duties or taxes paid on the original shipment are non-refundable.

Before you return anything

Returns must be in resalable condition with all original packaging, accessories, cables and manuals included. The manufacturer's box must be clean, with no labels or tape on it, so please ship inside a separate outer box.

Return windows are 30 days for unopened items and 14 days for opened items, and restocking fees apply. Full details, including the fee chart, are in our Refund Policy.

If your item is faulty

Defective hardware is handled as a warranty claim rather than a return. Contact us at [email protected] and we'll sort it from there.