I’ve changed my mind. Can I change or return my order?Updated 14 minutes ago

Changing your mind happens, whether you’ve spotted a better fit or decided to go a different direction on brand. What we can do depends on whether your order has shipped yet, so get in touch as soon as you know.

Email [email protected] or call or text 1-888-411-APEX with your order number and what you’d like to change.

If your order hasn’t shipped

This is the easiest case. We can usually swap an item, adjust your order or cancel it outright. Reach us quickly if you can, because once an order is picked, packed and shipped there’s less we can do. Refer to our return policy if your order has been shipped.

If your order has already shipped

It becomes a return. We’ll talk you through the options, and we may be able to suggest an alternative that works better for what you’re after before you send anything back. Please don’t ship anything until we’ve confirmed the return with you, as unexpected parcels are difficult to match to an order and slow everything down.

[State the return window, who covers return shipping on a change-of-mind return, and whether a restocking fee applies.]

Not sure which brand is right?

If you’re second-guessing a purchase, talk to us before returning it. Our team races this equipment, and quite often the right answer is a different wheel or a small accessory rather than sending the whole thing back.